Registration

– Zoom reserves the right to decline a registration/enrollment,
or to discontinue an enrollment, in its sole discretion
– Enrollment in one term does not guarantee enrollment in any subsequent term
– Zoom reserves the right to regroup classes for any reason
(including based on number of students per class)

Getting to Class

– Please make sure to be on time for class and for picking up your child!
– Make sure your teacher sees that your child has been picked up.
– Please do NOT leave your child before the class starts or unattended.
– Teachers are not responsible for your child until the class starts.
– Always leave your child with the teacher.
– Parents are not permitted to enter classrooms while in session.
– Make sure to ask your child to wash hands before class.
– Please use low voices when arriving or picking up a child early.
– In the event of bad weather, such as a snow day, Zoom will send an email to your email on record
– In the event of a closure, Zoom will send an email to your email on record.
– Please update your contact information if it has changed here

All Programs

– No credits or refunds are given for student absences
– Credits are non-refundable and valid for 12 months from confirmation date
– Reservations and Discounts are not guaranteed until enrollment is completed
– Enrollment requires online registration and paid deposit.
– Tuition unpaid balances will be assessed a $10 per week late fee after the due date.
– Tuition adjustments, credits or refunds will be assessed a $75 administrative fee.
– There is a five-minute grace period after class for pickups.
– Late Fees: $25 every 15 minutes late pick up
– Zoom reserves the right to re-group classes, reassign locations and change schedules.
– Deposits are applied towards tuition last payment and they are non-refundable
– Zoom is unable to process third-party organizations payments
– Reimbursement forms requires one-time administration fee per calendar year
– Zoom reserves the right to accept or deny a registration/enrollment
and regroup classes based on number of students per class
– Discounts are subject to account good standing

Classes Programs

(Verde, Azul, Roja, Amarilla, Naranja & Online Programs)

Free Trial Class

– Free Trial Class is only for new students and online registration is required.
– For the online Classes Free Trial deposit payment is required.
– You forfeit the deposit if you do not show up to the confirmed trial class.
– If you decide to enroll, the deposit will apply towards the package you select.
– If you decide to not enroll then your deposit is refundable within 7 days of your trial class.

Deposit

– Reservations are not guaranteed until Zoom has received a completed registration form and a deposit of one monthly payment.
– The non refundable deposit is applied toward the Tuition balance.

Classes Tuition

– Tuition is due the first day of class.
– If you join mid-season, tuition will be prorated for the remaining classes without discounts.
– Withdraw mid-season, Zoom will refund you minus the tuition of the days attended without discounts, minus the deposit value and minus the administrative fee.

Make Up Classes

– 24 hours notice prior to class start time is required to make a class eligible for make up
– Make-ups need to be scheduled by e-mail only. Make-up classes are subject to availability.

ONLINE CLASS RULES

– Classes will be 30 minutes long when only one student is present
– Switch off cell phones/alerts or put them on silent before class begins
– Do not talk over the teacher or other classmates
– Mute your mic if you are not talking
– Students must join before the class starts, we recommend joining 5 minutes before.
– The room will be locked after all attendees are connected, or after 5 minutes
– Zoom reserves the right to remove any student from the class.

Summer Camps

– Tuition is due the first day of Summer Camp classes
– Deposit is non-refundable. Tuition payments are non-refundable.
– No make ups are available for these programs
– Parent observation during class time is not allowed during summer camps
– Parents are responsible for children while they are not actively participating in a Zoom class, including the time preceding and following formal class times.

Zoom Summer Pass
– Passes are for named students. They cannot be shared or transferred.
– Pass holders will have priority to accommodate the requested weeks.

Playschool Programs

(Tucán, Colibrí, Quetzal & Quetzal Avanzado)

Annual tuition is divided into equal monthly payments. There is no credit for vacations, inclement weather, school breaks, holidays, time missed during the school year or school closures due to unforeseen events. Please refer to the annual school calendar for school closures and observed holidays.

– You are responsible for the Full Year Tuition amount after enrollment.
– One Time Supplies Fee are non-refundable and required for enrollment
– Two monthly payments are due by July 1st, prior to the school year in all the cases
– Remaining monthly payments starting October 1st through May 1st
– No make ups are available for these programs

Early Withdraw
In the event that you decide to withdraw early from the program, Zoom will offer you to opt in for an early withdraw fee of 20% out of the annual Tuition in addition to any payments made and the administrative fee to release you from the remaining balance of the full year commitment. This fee will help offset some of the expenses the school have committed for the duration of the program.

Mid Term Tuition
– For students attending less than the full school year, tuition will be subject to Mid Term Enrollment fee which is the equivalent of a two payments (of the regular 10 months-payment plan) upfront in addition to a regular payment per every month attending the school. Note: If full year tuition (the regular 10 months-payment plan) is less than Mid Term Tuition, the lesser is required.

– Upgrades to additional days are subject to availability.

Tucán Playschool Program – MINIMUM AGE REQUIREMENT
Students registered for Tucán Program must be at least 30 months old to attend the program first day. If the student does not meet this age requirement, student will be required to start the day after he turns 30 months old, if student is confirmed and enrolled. Days not attended will not be discounted from the regular tuition required for the full year program.

The Door

The door MUST be closed and locked at all times. The door automatically locks when it is shut.

Health & Safety

Remember to bring your child to the bathroom and wash hands before class. It creates a distraction (and sometimes a “domino effect”) when children need to use the bathroom during the 75-minute classes. Also, please provide a meal or light snack before classes, remembering that Zoom is a nut-free zone due to severe allergies among the children.

Note: Make sure you include any allergy information in the registration form.

Is My Child Too Sick for School? Parental Guide

Bringing a sick child to Class exposes him/her to other secondary illnesses and exposes the staff and other children to illness. This is intended as a reference guide for whether you should bring your child to school or not, please contact your child’s health care provider for any health concerns.

Keep a child home and check with your healthcare professional if (s)he…

– Has a fever of 100° (F) or more.
– Has a sore throat, rash, vomiting, diarrhea, earache or swollen glands.
– Has vomited two or more times in the last 24 hours
– Has a rash, lice, or nits.
– Has an eye infection, thick mucus or pus draining from the eye
– Is just not feeling well, is unusually tired, pale, has a lack of appetite, is confused or cranky.

If you still have questions about whether your student is healthy enough to come to school, contact your child’s health care provider. Keeping ill students at home, encouraging frequent hand washing, and covering coughs protects everyone, including those with fragile immune systems. Thank you for your support to keep Zoom safe & healthy.

Privacy

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You may review the policies FAQs.

Please contact our office for any policies clarification and general information at info@zoomlanguage.com